Welcome to 311 NYC. These Terms and Conditions (“Terms”) govern your use of the 311 NYC mobile application and related website (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

 

 

 

1. Use of the Service

 

 

311 NYC provides access to publicly available New York City 311 service request data for informational and educational purposes only. The app is designed to help users explore and understand publicly released city data in a user-friendly format.

 

You agree to use the Service only for lawful purposes and in a manner that does not interfere with or disrupt the operation of the Service or other users’ access.

 

 

 

2. No Government Affiliation

 

 

311 NYC is an independent application and is not affiliated with, endorsed by, or sponsored by the City of New York, NYC 311, or any government agency.

 

The app does not allow users to submit, modify, or manage official 311 service requests. To file an official request, users must contact NYC 311 through official government channels.

 

 

 

3. Data Sources and Accuracy

 

 

The information displayed in the app is sourced from publicly available datasets provided through NYC Open Data.

 

While reasonable efforts are made to present accurate and up-to-date information:

 

• Data accuracy, completeness, and timeliness cannot be guaranteed.

• Information may be delayed, incomplete, or updated by city agencies without notice.

• The Service should not be relied upon for emergency, legal, housing, or safety decisions.

 

 

All data remains the responsibility of the original data provider.

 

 

 

4. No Emergency Services

 

 

311 NYC is not an emergency service.

 

If you are experiencing an emergency, call 911 immediately. The app must not be used to report urgent or dangerous situations.

 

 

 

5. Intellectual Property

 

 

The design, features, branding, and functionality of 311 NYC, including text, graphics, logos, and software components, are the property of the app developer unless otherwise stated and are protected by applicable intellectual property laws.

 

Public datasets remain the property of their respective providers under open data licensing terms.

 

You may not copy, reproduce, distribute, or modify any part of the Service without prior written permission, except as allowed by law.

 

 

 

6. User Conduct

 

 

You agree not to:

 

• Use the Service for unlawful or harmful purposes

• Attempt to gain unauthorized access to systems or data

• Reverse engineer or interfere with the operation of the app

• Use automated systems to excessively access or scrape the Service

 

 

 

 

7. Disclaimer of Warranties

 

 

The Service is provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

 

311 NYC makes no guarantees regarding:

 

• Accuracy or reliability of data

• Continuous availability of the Service

• Fitness for a particular purpose

 

 

Your use of the Service is at your own risk.

 

 

 

8. Limitation of Liability

 

 

To the fullest extent permitted by law, 311 NYC and its developer shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your use of the Service, including reliance on displayed data.

 

 

 

9. Changes to the Service or Terms

 

 

We may update or modify these Terms at any time. Updated Terms will be posted within the app or website with a revised “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

 

 

 

10. Termination

 

 

Access to the Service may be suspended or terminated at any time without notice if misuse or violations of these Terms are detected.

 

 

 

11. Governing Law

 

 

These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.