Privacy Policy

This Privacy Policy explains how 311 NYC (“we,” “our,” or “the app”) handles information when you use the 311 NYC mobile application and related services (the “Service”).

Your privacy is important to us. 311 NYC is designed to provide access to publicly available information without collecting or storing personal user data.

1. Information We Collect

311 NYC does not collect, store, or maintain personal information about users.

Specifically, the app does not:

Require user accounts or sign-ins
Collect names, email addresses, or phone numbers
Track precise personal location history
Store user-generated content
Maintain user profiles or behavioral histories on our servers

The app displays publicly available NYC Open Data and operates without requiring personal data from users.

2. Advertising (Google AdMob)

311 NYC uses Google AdMob, a third-party advertising service, to display advertisements within the app.

AdMob may automatically collect certain information to provide and improve ads, which can include:

Device information (device type, operating system, device identifiers)
Approximate location information (such as city-level location)
Advertising identifiers (such as Apple’s Identifier for Advertisers, when permitted)
Interaction data related to advertisements

This information is collected directly by Google and is governed by Google’s own privacy policies, not by 311 NYC.

For more information about how Google uses data, please visit:

https://policies.google.com/privacy

You can learn more about how Google uses information from apps that use its services here:

https://policies.google.com/technologies/partner-sites

3. Analytics and Tracking

311 NYC does not use independent analytics services that collect personal user data.

However, advertising providers such as AdMob may perform limited analytics related to ad performance and delivery as described in their policies.

4. Location Information

The app may access general location information provided by your device solely to improve data relevance (for example, showing nearby public service requests). This information is processed locally on your device and is not stored by 311 NYC.

Third-party advertising providers may independently use approximate location data as described in their privacy policies.

5. Data from NYC Open Data

311 NYC displays information obtained from publicly available datasets provided through NYC Open Data. These datasets do not include personally identifiable information about individuals who submitted service requests.

6. Children’s Privacy

311 NYC is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information through third-party advertising services, please contact the advertising provider directly.

7. Third-Party Services

The app relies on third-party services that may collect information independently, including:

Google AdMob (advertising services)

These services operate under their own privacy policies and practices. We encourage users to review those policies.

8. Data Security

Because 311 NYC does not collect or store personal user information, no personal data is retained on our servers. Reasonable technical measures are used to ensure the app operates securely.

9. Your Privacy Choices

You can limit ad personalization through your device settings:

On iOS:

Go to Settings → Privacy & Security → Tracking
Disable app tracking permissions if desired

You may also reset or limit your advertising identifier through iOS privacy settings.

10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be reflected by updating the “Last Updated” date. Continued use of the Service after updates indicates acceptance of the revised policy.